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Delegate Helpdesk

GENERAL INFORMATION 
 
Who can I speak to for more information on each event?

Please call Customer Services on +44 (0) 20 7017 7200 or alternatively email info@icbi.co.uk. Alternatively, click on Contact Us where there is a listing of contact names depending on your query.

REGISTRATION AND PAYMENTS 

How do I register?
To register you can contact Customer Services on +44 (0) 20 7017 7200 or email info@icbi.co.uk. You can also register through the conference website.

Once we have received your registration you will receive an email confirmation with 48 hours which contains useful information. This will include the hotel booking form along with the full details of where the hotel is and how to get there, the dress code required and details of any social events that may be happening at the conference.

How do I pay?
You can pay by bank transfer, credit card, cheque or you can be invoiced.

What is included in the overall cost for each conference?
The price includes morning coffee, lunch and any social events that may be taking place at the conference.

The price does not include the hotel accommodation. You will receive your hotel booking form with your confirmation email and it is also on the Accommodation page of this website.

A copy of the invoice will be posted to you within 48 hours of registering.

What happens if I want to cancel my booking?
A substitute delegate is always welcome at no extra charge. Alternatively, we will make a prompt refund less a service charge of 10% of the fee for cancellations received in writing (letter of facsimile) four weeks prior to the conference. A 50% refund will be sent for cancellations received two weeks before the conference. Thereafter we regret that no refunds can be made. 
 
Will you keep me updated of any changes to the conference?
Any changes will be updated on the conference website - please check individual pages for details or register for email updates.

AT THE EVENT

Where is the conference being held and how do I get there?
Please click on the Dates/Venue section of this website.

What happens when I get to the conference?
Arrival: 
When you arrive at the conference please go to the registration desk and collect your badge. Your badge must be worn at all times. Please note: if you are attending the conference and a summit you will need to register and collect badges on both days as the badges will be a different colour.
Refreshments:
Morning coffee is available before the conference, a lunch is served around midday and there will be a mid afternoon coffee break.
Documentation:
All presentations are now made available onto a secure website within two weeks after the conference. Once the presentations are loaded the website address and login will be emailed to all delegates.
Dress Code:
Business attire is required throughout the conference.

AFTER THE EVENT

Where can I comment on the conference?
Please send an email to info@icbi.co.uk.

What should I do if I no longer wish to be on the ICBI mailing list?
Please call our database department on +44 (0) 20 7017 7077 or email integrity@iirltd.co.uk